Frequently Asked Questions

About applying and volunteering

Do I need to finish the application in one sitting?

Your account is created as soon as you complete Step 1, so you can sign in again at any time. Documents you have already uploaded are kept against your account.

Which documents do I need to upload?

Six are required: national ID or passport, an educational certificate, your CV, a certificate of good conduct, a medical certificate, and a passport-size photograph. References and other supporting documents are optional.

What file formats and sizes are accepted?

PDF, JPG and PNG. Most documents may be up to 5MB; the passport-size photograph may be up to 2MB.

Can I volunteer in a country I do not live in?

Yes. Step 5 lets you select preferred deployment locations across Kenya, Tanzania and Uganda, or indicate that you are willing to be assigned anywhere in the host countries.

How do I check my application status?

Sign in and open your dashboard. It shows your reference number, current stage and the date you submitted.

Which languages is the application available in?

English, French, Kiswahili, Portuguese and Arabic. You can choose your preferred language during registration.

I have forgotten my password.

Use the "Forgot Password?" link on the sign-in page and we will email you a reset link.

What is the application deadline?

There is no fixed deadline published yet. Any closing date will be announced on this site and emailed to registered applicants ahead of time, so apply and complete your profile early.

Are volunteers paid, and what expenses are covered?

These are volunteer positions and are unpaid. Whether specific expenses — such as meals or transport during shifts — are reimbursed will be confirmed in your volunteer agreement before you are rostered.

Is accommodation or transport provided for volunteers who relocate?

This depends on your assigned venue and role. If you are deployed away from your home city, any accommodation or travel support is confirmed with you directly during selection rather than guaranteed across every role.

What training will I receive, and is attendance compulsory?

Selected volunteers complete training through the platform before they are accredited for their role. Attendance is required — accreditation is only issued once your training is marked complete.

What is the minimum time commitment during the tournament?

This varies by role and venue. Once you are selected, your specific shifts are confirmed through the rostering system ahead of the tournament.